Kompletne zasady współpracy

Full terms of cooperation

§1. [Order price. Payment terms.]

The price of the order is determined by FENETREX in the offer.
The execution of the order by FENETREX for the client begins after signing the offer, acceptance of the pro forma invoice issued by FENETREX, to the FENETREX bank account.
The exact amount of the deposit is determined individually and depends on the size of the order.
The moment of deposit payment is considered to be the moment when the funds from the deposit are credited to FENETREX's bank account.
The deposit paid by the client to FENETREX's bank account is credited towards the price of the order indicated in the offer, except in the situations described in section 6 below.
The deposit paid by the client to FENETREX's bank account is non-refundable in the following cases:
a) after signing the offer in case of cancellation of the order by the client,
b) in the event of inability to fulfill the order due to lack of full payment of the order price before the delivery date
c) in case of lack of payment by the client of the remaining part of the order price before delivery, if the offer was concluded under the conditions specified in section 9 below.
The shipment of the order to the address provided by the client occurs solely after the client has made full payment of the order price to FENETREX's bank account, except in the situations described in section 9 below.
Full payment of the order price referred to in section 7 above must be credited to FENETREX's bank account no later than the Thursday preceding the planned transport departure date (which always occurs on Monday) by 12:00 PM. In the case of late payment, the order will be automatically postponed by a week, and the client will be charged storage fees in accordance with §3 point 6 – until full payment is made, unless otherwise agreed in writing, in accordance with section 9.
The parties allow for the possibility of shipping the order after the deposit has been paid, before making full payment for the order, but this requires individual arrangements.
Ownership of the order passes to the client only after full payment of the order price indicated in the offer has been made.

§2. [FENETREX Responsibilities]

FENETREX is obliged to inform the customer about the status of the order, including the planned delivery date.
FENETREX is required to provide the customer with the necessary manufacturer information regarding the order, particularly the manufacturer’s warranty and information concerning the procedure and method of filing complaints under the granted warranty.
FENETREX is obliged to inform the customer of any circumstances that may affect the fulfillment of these cooperation terms.

§3. [Client Responsibilities]

The client is obliged to timely pay the full price of the order to FENETREX, in accordance with the terms and conditions specified in the offer.
The client is obliged to cover the costs of transportation downtime caused by the failure to pay the full price of the order and the waiting for the receipt and posting of payment by FENETREX.
The client is obliged to cover the costs of returning the order to the manufacturer's factory in the event of a failure to deliver due to non-payment of the full price of the order.
In the case of concluding an agreement under the conditions mentioned in §1 item 9, the client is obliged to:
a) arrange for the transport of the order from the client to the supplier at their own expense if the client does not pay the full price of the order by the agreed date,
b) cover any costs associated with damage to the order and/or loss of its properties.
The client is obliged to cover the costs of transporting the order back to the manufacturer's factory in the event of not collecting a properly delivered order.
For each uncollected or undelivered window, or any other element of joinery, the client is obliged to pay 30 EUR per week for the storage of the window.

§4. [Liability]

The parties are not liable for non-performance or improper performance of obligations arising from force majeure.
Force majeure, as referred to in paragraph 1, is understood as an unpredictable event that the parties cannot influence and could not foresee, which makes it impossible to fulfill the obligations arising from the terms of cooperation.

§5. [Manufacturer's warranty. Exclusion of statutory warranty]

Any damage, shortages, and other defects in the order will only be considered under the warranty provided by the manufacturer. The provisions of the Act of April 23, 1964 – Civil Code (Journal of Laws 1964 No. 16 item 93 with later amendments), concerning the warranty for defects in sold goods, do not apply.
Any damage, shortages, and other defects in the order must be reported by the customer to FENETREX at the time of receipt of the order, but no later than within 7 days of their detection, via email to the address: info@fenetrex.pl
The customer is obliged to promptly verify the delivered order upon receipt, but no later than within 7 days from the date of delivery.
When making a complaint, the customer is obliged to provide FENETREX with all necessary data and information regarding the damage, shortages, or other defects in the order, as well as photos or video recordings confirming these defects.
Additionally, in accordance with the obligation specified in §2 sec. 2, FENETREX will provide the customer with all relevant information from the manufacturer regarding the order, in particular the manufacturer's warranty and information about the procedure and form for making a complaint under this warranty.

§6. [Final Provisions]

Any disputes arising from this agreement will be resolved through negotiations. In the event of failure to reach an agreement, disputes will be resolved by the competent court local to the registered office of FENETREX.
The terms of cooperation have been prepared in accordance with Polish law and should be interpreted in accordance with the provisions of Polish law.
In matters not regulated by the agreement, the relevant legal provisions shall apply, in particular, the provisions of the Civil Code.